{"id":9208,"date":"2024-11-06T02:50:30","date_gmt":"2024-11-06T02:50:30","guid":{"rendered":"https:\/\/togo.uxper.co\/?page_id=3"},"modified":"2026-10-18T03:30:37","modified_gmt":"2026-10-18T03:30:37","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/beyourfeet.com\/terms-conditions\/","title":{"rendered":"Terms & Conditions"},"content":{"rendered":"\t\t
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\u0110i\u1ec1u kho\u1ea3n & Ch\u00ednh s\u00e1ch\/ Terms & Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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B\u1ea2N TI\u1ebeNG VI\u1ec6T (ENGLISH BELOW)<\/h5>
\u00a0<\/div>
1. PH\u01af\u01a0NG TH\u1ee8C TI\u1ebeP NH\u1eacN V\u00c0 GI\u1ea2I QUY\u1ebeT PH\u1ea2N \u00c1NH, Y\u00caU C\u1ea6U, KHI\u1ebeU N\u1ea0I<\/h6>

1. Nguy\u00ean t\u1eafc chung<\/strong> C\u00d4NG TY TNHH BE YOUR FEET TRAVEL lu\u00f4n n\u1ed7 l\u1ef1c mang \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m du l\u1ecbch ch\u1ea5t l\u01b0\u1ee3ng cao. Ch\u00fang t\u00f4i nghi\u00eam t\u00fac ti\u1ebfp thu m\u1ecdi ph\u1ea3n h\u1ed3i, th\u1eafc m\u1eafc v\u00e0 khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng, cam k\u1ebft gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch nhanh ch\u00f3ng, c\u00f4ng b\u1eb1ng v\u00e0 minh b\u1ea1ch.<\/p>

2. K\u00eanh ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i<\/strong> N\u1ebfu g\u1eb7p b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 n\u00e0o trong qu\u00e1 tr\u00ecnh \u0111\u1eb7t tour ho\u1eb7c tri\u1ec3n khai chuy\u1ebfn \u0111i, vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i qua c\u00e1c k\u00eanh h\u1ed7 tr\u1ee3 ch\u00ednh th\u1ee9c:<\/p>

  • \u0110\u01a1n v\u1ecb v\u1eadn h\u00e0nh:<\/strong> C\u00d4NG TY TNHH BE YOUR FEET TRAVEL<\/li>
  • Tr\u1ee5 s\u1edf ch\u00ednh:<\/strong> 16 Ng\u00f4 S\u0129 Li\u00ean, Ph\u01b0\u1eddng H\u1ed9i An T\u00e2y, Th\u00e0nh ph\u1ed1 \u0110\u00e0 N\u1eb5ng, Vi\u1ec7t Nam<\/li>
  • Email:<\/strong> beyourfeet.manager@gmail.com<\/li>
  • Hotline \/ WhatsApp \/ Zalo:<\/strong> (+84) 943 354 318<\/li>
  • Gi\u1edd l\u00e0m vi\u1ec7c:<\/strong> Th\u1ee9 Hai \u0111\u1ebfn Ch\u1ee7 Nh\u1eadt, 08:00 \u2013 20:00 (GMT+7)<\/li><\/ul>

    3. Quy tr\u00ecnh gi\u1ea3i quy\u1ebft tranh ch\u1ea5p<\/strong><\/p>

    • B\u01b0\u1edbc 1 (Ti\u1ebfp nh\u1eadn):<\/strong> Kh\u00e1ch h\u00e0ng g\u1eedi ph\u1ea3n h\u1ed3i\/khi\u1ebfu n\u1ea1i qua email ho\u1eb7c hotline. \u0110\u1ed9i ng\u0169 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i s\u1ebd x\u00e1c nh\u1eadn \u0111\u00e3 nh\u1eadn th\u00f4ng tin trong v\u00f2ng 24 gi\u1edd.<\/li>
    • B\u01b0\u1edbc 2 (X\u00e1c minh):<\/strong> \u0110\u1ed9i ng\u0169 v\u1eadn h\u00e0nh s\u1ebd ki\u1ec3m tra, x\u00e1c minh s\u1ef1 vi\u1ec7c v\u1edbi h\u01b0\u1edbng d\u1eabn vi\u00ean \u0111\u1ecba ph\u01b0\u01a1ng, nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 ho\u1eb7c nh\u1eadt k\u00fd h\u1ec7 th\u1ed1ng trong v\u00f2ng 1 \u0111\u1ebfn 3 ng\u00e0y l\u00e0m vi\u1ec7c.<\/li>
    • B\u01b0\u1edbc 3 (\u0110\u1ec1 xu\u1ea5t gi\u1ea3i ph\u00e1p):<\/strong> Ch\u00fang t\u00f4i s\u1ebd g\u1eedi \u0111\u1ec1 xu\u1ea5t gi\u1ea3i quy\u1ebft ph\u00f9 h\u1ee3p (nh\u01b0 b\u1ed3i th\u01b0\u1eddng, thay th\u1ebf d\u1ecbch v\u1ee5, ho\u00e0n ti\u1ec1n m\u1ed9t ph\u1ea7n\/to\u00e0n b\u1ed9 ho\u1eb7c gi\u1ea3i tr\u00ecnh) b\u1eb1ng v\u0103n b\u1ea3n qua email.<\/li>
    • B\u01b0\u1edbc 4 (Th\u01b0\u01a1ng l\u01b0\u1ee3ng & H\u00f2a gi\u1ea3i):<\/strong> Tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn th\u00f4ng qua th\u01b0\u01a1ng l\u01b0\u1ee3ng, tranh ch\u1ea5p c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u01b0a ra c\u01a1 quan tr\u1ecdng t\u00e0i c\u00f3 th\u1ea9m quy\u1ec1n ho\u1eb7c T\u00f2a \u00e1n t\u1ea1i Vi\u1ec7t Nam \u0111\u1ec3 gi\u1ea3i quy\u1ebft theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt Vi\u1ec7t Nam.<\/li><\/ul>
      2. CH\u00cdNH S\u00c1CH GI\u00c1<\/h6>

      1. B\u00e1o gi\u00e1 & Chi ti\u1ebft bao g\u1ed3m<\/strong> T\u1ea5t c\u1ea3 gi\u00e1 tour tr\u00ean website beyourfeet.com \u0111\u01b0\u1ee3c ni\u00eam y\u1ebft b\u1eb1ng USD ho\u1eb7c VND (\u0111\u00e3 bao g\u1ed3m c\u00e1c kho\u1ea3n thu\u1ebf v\u00e0 ph\u00ed d\u1ecbch v\u1ee5 \u00e1p d\u1ee5ng, tr\u1eeb khi c\u00f3 quy \u0111\u1ecbnh kh\u00e1c).<\/p>

      M\u1ed7i trang chi ti\u1ebft tour \u0111\u1ec1u li\u1ec7t k\u00ea r\u00f5 r\u00e0ng c\u00e1c kho\u1ea3n Bao g\u1ed3m (nh\u01b0 v\u00e9 tham quan, b\u1eefa \u0103n, h\u01b0\u1edbng d\u1eabn vi\u00ean \u0111\u1ecba ph\u01b0\u01a1ng, ph\u01b0\u01a1ng ti\u1ec7n di chuy\u1ec3n) v\u00e0 Kh\u00f4ng bao g\u1ed3m (nh\u01b0 chi ph\u00ed c\u00e1 nh\u00e2n, ti\u1ec1n tip, b\u1ea3o hi\u1ec3m du l\u1ecbch, ph\u00f2ng l\u01b0u tr\u00fa tr\u1eeb khi c\u00f3 ghi ch\u00fa ri\u00eang).<\/p>

      2. \u0110i\u1ec1u ch\u1ec9nh gi\u00e1 & Ph\u1ee5 thu<\/strong> Gi\u00e1 tour ph\u1ee5 thu\u1ed9c v\u00e0o t\u00ecnh tr\u1ea1ng d\u1ecbch v\u1ee5 v\u00e0 c\u00f3 th\u1ec3 bi\u1ebfn \u0111\u1ed9ng theo c\u00e1c m\u00f9a cao \u0111i\u1ec3m du l\u1ecbch, d\u1ecbp l\u1ec5 T\u1ebft (v\u00ed d\u1ee5: T\u1ebft Nguy\u00ean \u0110\u00e1n, L\u1ec5 Qu\u1ed1c Kh\u00e1nh) ho\u1eb7c s\u1ef1 thay \u0111\u1ed5i t\u1ef7 gi\u00e1 h\u1ed1i \u0111o\u00e1i tr\u01b0\u1edbc khi \u0111\u1eb7t tour \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn.<\/p>

      Sau khi \u0111\u01a1n \u0111\u1eb7t tour \u0111\u00e3 \u0111\u01b0\u1ee3c thanh to\u00e1n \u0111\u1ea7y \u0111\u1ee7 v\u00e0 x\u00e1c nh\u1eadn, m\u1ee9c gi\u00e1 s\u1ebd \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o gi\u1eef nguy\u00ean v\u00e0 kh\u00f4ng thay \u0111\u1ed5i.<\/p>

      M\u1ee9c ph\u1ee5 thu m\u00f9a cao \u0111i\u1ec3m ho\u1eb7c ch\u00ednh s\u00e1ch gi\u00e1 tr\u1ebb em (d\u1ef1a tr\u00ean \u0111\u1ed9 tu\u1ed5i ho\u1eb7c chi\u1ec1u cao) s\u1ebd \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb c\u00f4ng khai trong qu\u00e1 tr\u00ecnh thanh to\u00e1n tr\u01b0\u1edbc khi kh\u00e1ch h\u00e0ng ho\u00e0n t\u1ea5t \u0111\u01a1n h\u00e0ng.<\/p>

      3. CH\u00cdNH S\u00c1CH V\u1ec0 THANH TO\u00c1N<\/h6>

      1. C\u00e1c ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn<\/strong> Ch\u00fang t\u00f4i h\u1ed7 tr\u1ee3 c\u00e1c ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n tr\u1ef1c tuy\u1ebfn an to\u00e0n cho kh\u00e1ch du l\u1ecbch qu\u1ed1c t\u1ebf v\u00e0 n\u1ed9i \u0111\u1ecba tr\u00ean beyourfeet.com:<\/p>

      • Th\u1ebb t\u00edn d\u1ee5ng\/ghi n\u1ee3 qu\u1ed1c t\u1ebf (Visa, MasterCard, American Express, JCB).<\/li>
      • Chuy\u1ec3n kho\u1ea3n ng\u00e2n h\u00e0ng \/ Th\u1ebb ghi n\u1ee3 n\u1ed9i \u0111\u1ecba (x\u1eed l\u00fd qua c\u00e1c c\u1ed5ng thanh to\u00e1n an to\u00e0n t\u1ea1i Vi\u1ec7t Nam nh\u01b0 OnePay\/VNPAY).<\/li><\/ul>

        2. Y\u00eau c\u1ea7u thanh to\u00e1n<\/strong><\/p>

        • Thanh to\u00e1n to\u00e0n b\u1ed9:<\/strong> \u00c1p d\u1ee5ng t\u1ea1i th\u1eddi \u0111i\u1ec3m \u0111\u1eb7t tour \u0111\u1ec3 nh\u1eadn x\u00e1c nh\u1eadn ngay \u0111\u1ed1i v\u1edbi c\u00e1c tour trong ng\u00e0y ti\u00eau chu\u1ea9n v\u00e0 c\u00e1c g\u00f3i tour ng\u1eafn ng\u00e0y.<\/li>
        • \u0110\u1eb7t c\u1ecdc:<\/strong> \u0110\u1ed1i v\u1edbi c\u00e1c tour thi\u1ebft k\u1ebf ri\u00eang ho\u1eb7c tour nhi\u1ec1u ng\u00e0y, ch\u00fang t\u00f4i ch\u1ea5p nh\u1eadn m\u1ee9c \u0111\u1eb7t c\u1ecdc t\u1eeb 30%\u201350%, s\u1ed1 ti\u1ec1n c\u00f2n l\u1ea1i s\u1ebd thanh to\u00e1n tr\u01b0\u1edbc ng\u00e0y kh\u1edfi h\u00e0nh theo th\u1eddi h\u1ea1n ghi tr\u00ean x\u00e1c nh\u1eadn \u0111\u1eb7t tour.<\/li><\/ul>

          3. B\u1ea3o m\u1eadt thanh to\u00e1n<\/strong> T\u1ea5t c\u1ea3 c\u00e1c giao d\u1ecbch th\u1ebb t\u00edn d\u1ee5ng tr\u1ef1c tuy\u1ebfn \u0111\u1ec1u \u0111\u01b0\u1ee3c m\u00e3 h\u00f3a theo chu\u1ea9n 256-bit SSL t\u1eeb c\u00e1c \u0111\u1ed1i t\u00e1c thanh to\u00e1n qu\u1ed1c t\u1ebf \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng th\u1ef1c. C\u00d4NG TY TNHH BE YOUR FEET TRAVEL kh\u00f4ng l\u01b0u tr\u1eef th\u00f4ng tin \u0111\u1ea7y \u0111\u1ee7 v\u1ec1 th\u1ebb ho\u1eb7c m\u00e3 CVV c\u1ee7a qu\u00fd kh\u00e1ch tr\u00ean m\u00e1y ch\u1ee7 c\u1ee7a ch\u00fang t\u00f4i.<\/p>

          4. C\u00c1C \u0110I\u1ec0U KI\u1ec6N HO\u1eb6C H\u1ea0N CH\u1ebe TRONG VI\u1ec6C CUNG C\u1ea4P H\u00c0NG H\u00d3A HO\u1eb6C D\u1ecaCH V\u1ee4 TR\u00caN N\u1ec0N T\u1ea2NG<\/h6>

          1. Ph\u1ea1m vi \u0111\u1ecba l\u00fd<\/strong> C\u00e1c tour c\u1ee7a ch\u00fang t\u00f4i ch\u1ee7 y\u1ebfu v\u1eadn h\u00e0nh t\u1ea1i c\u00e1c \u0111i\u1ec3m \u0111\u1ebfn du l\u1ecbch tr\u1ecdng \u0111i\u1ec3m \u1edf Vi\u1ec7t Nam (v\u00ed d\u1ee5: \u0110\u00e0 N\u1eb5ng, H\u1ed9i An, Hu\u1ebf, H\u00e0 N\u1ed9i, V\u1ecbnh H\u1ea1 Long, Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh).<\/p>

          2. Y\u00eau c\u1ea7u & H\u1ea1n ch\u1ebf \u0111\u1ed1i v\u1edbi kh\u00e1ch tham gia<\/strong><\/p>

          • H\u1ed9 chi\u1ebfu & Th\u1ecb th\u1ef1c (Visa):<\/strong> Du kh\u00e1ch t\u1ef1 ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111\u1ea3m b\u1ea3o h\u1ed9 chi\u1ebfu c\u00f2n hi\u1ec7u l\u1ef1c (\u00edt nh\u1ea5t 6 th\u00e1ng t\u00ednh t\u1eeb ng\u00e0y kh\u1edfi h\u00e0nh) v\u00e0 c\u00f3 th\u1ecb th\u1ef1c h\u1ee3p l\u1ec7 \u0111\u1ec3 nh\u1eadp c\u1ea3nh Vi\u1ec7t Nam.<\/li>
          • S\u1ee9c kh\u1ecfe & Th\u1ec3 l\u1ef1c:<\/strong> M\u1ed9t s\u1ed1 tour v\u1eadn \u0111\u1ed9ng (nh\u01b0 leo n\u00fai, kh\u00e1m ph\u00e1 hang \u0111\u1ed9ng, th\u1ec3 thao d\u01b0\u1edbi n\u01b0\u1edbc) y\u00eau c\u1ea7u th\u1ec3 l\u1ef1c ph\u00f9 h\u1ee3p. Du kh\u00e1ch c\u00f3 ti\u1ec1n s\u1eed b\u1ec7nh l\u00fd, h\u1ea1n ch\u1ebf v\u1ec1 v\u1eadn \u0111\u1ed9ng ho\u1eb7c d\u1ecb \u1ee9ng nghi\u00eam tr\u1ecdng ph\u1ea3i th\u00f4ng b\u00e1o cho ch\u00fang t\u00f4i tr\u01b0\u1edbc khi \u0111\u1eb7t tour.<\/li>
          • Ch\u00ednh s\u00e1ch tr\u1ebb em:<\/strong> Tr\u1ebb em d\u01b0\u1edbi 18 tu\u1ed5i b\u1eaft bu\u1ed9c ph\u1ea3i c\u00f3 cha m\u1eb9 ho\u1eb7c ng\u01b0\u1eddi gi\u00e1m h\u1ed9 h\u1ee3p ph\u00e1p \u0111i c\u00f9ng.<\/li><\/ul>

            3. B\u1ea5t kh\u1ea3 kh\u00e1ng & Thay \u0111\u1ed5i l\u1ecbch tr\u00ecnh<\/strong> Trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p b\u1ea5t kh\u1ea3 kh\u00e1ng (nh\u01b0 th\u1eddi ti\u1ebft x\u1ea5u, thi\u00ean tai, h\u1ea1n ch\u1ebf t\u1eeb ch\u00ednh ph\u1ee7, d\u1ecbch b\u1ec7nh ho\u1eb7c h\u1ee7y chuy\u1ebfn bay), ch\u00fang t\u00f4i c\u00f3 quy\u1ec1n \u0111i\u1ec1u ch\u1ec9nh l\u1ecbch tr\u00ecnh ho\u1eb7c h\u1ee7y tour v\u00ec l\u00fd do an to\u00e0n.<\/p>

            Trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p n\u00e0y, ch\u00fang t\u00f4i s\u1ebd n\u1ed7 l\u1ef1c h\u1ed7 tr\u1ee3 \u0111\u1ed5i sang ng\u00e0y kh\u1edfi h\u00e0nh kh\u00e1c, thay \u0111\u1ed5i sang l\u1ecbch tr\u00ecnh t\u01b0\u01a1ng \u0111\u01b0\u01a1ng ho\u1eb7c \u00e1p d\u1ee5ng m\u1ee9c ho\u00e0n ti\u1ec1n ph\u00f9 h\u1ee3p.<\/p>

            5. CH\u00cdNH S\u00c1CH GIAO H\u00c0NG, \u0110\u1ed4I TR\u1ea2 V\u00c0 HO\u00c0N TI\u1ec0N (\u00c1P D\u1ee4NG CHO H\u00c0NG H\u00d3A) HO\u1eb6C PH\u01af\u01a0NG TH\u1ee8C CUNG C\u1ea4P D\u1ecaCH V\u1ee4, CH\u00cdNH S\u00c1CH CH\u1ea4M D\u1ee8T D\u1ecaCH V\u1ee4 V\u00c0 HO\u00c0N TI\u1ec0N (\u00c1P D\u1ee4NG CHO D\u1ecaCH V\u1ee4)<\/h6>

            1. Ph\u01b0\u01a1ng th\u1ee9c cung c\u1ea5p d\u1ecbch v\u1ee5<\/strong> Sau khi thanh to\u00e1n th\u00e0nh c\u00f4ng, h\u1ec7 th\u1ed1ng s\u1ebd t\u1ef1 \u0111\u1ed9ng g\u1eedi X\u00e1c nh\u1eadn \u0111\u1eb7t tour v\u00e0 V\u00e9 \u0111i\u1ec7n t\u1eed (E-Voucher) ch\u1ee9a th\u00f4ng tin chi ti\u1ebft chuy\u1ebfn \u0111i, h\u01b0\u1edbng d\u1eabn \u0111\u00f3n kh\u00e1ch v\u00e0 s\u1ed1 \u0111i\u1ec7n tho\u1ea1i h\u01b0\u1edbng d\u1eabn vi\u00ean \u0111\u1ebfn \u0111\u1ecba ch\u1ec9 email \u0111\u00e3 \u0111\u0103ng k\u00fd c\u1ee7a qu\u00fd kh\u00e1ch.<\/p>

            Qu\u00fd kh\u00e1ch vui l\u00f2ng xu\u1ea5t tr\u00ecnh v\u00e9 \u0111i\u1ec7n t\u1eed (tr\u00ean \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh) ho\u1eb7c b\u1ea3n in cho h\u01b0\u1edbng d\u1eabn vi\u00ean v\u00e0o \u0111\u00fang th\u1eddi gian v\u00e0 \u0111\u1ecba \u0111i\u1ec3m \u0111\u00f3n \u0111\u00e3 h\u1eb9n.<\/p>

            2. Quy \u0111\u1ecbnh v\u00e0 Khung th\u1eddi gian h\u1ee7y tour<\/strong> Y\u00eau c\u1ea7u h\u1ee7y tour ph\u1ea3i \u0111\u01b0\u1ee3c g\u1eedi b\u1eb1ng v\u0103n b\u1ea3n qua email \u0111\u1ebfn beyourfeet.manager@gmail.com. Ch\u00ednh s\u00e1ch h\u1ee7y \u00e1p d\u1ee5ng nh\u01b0 sau (tr\u1eeb khi trang chi ti\u1ebft tour c\u00f3 quy \u0111\u1ecbnh ri\u00eang):<\/p>

            • H\u1ee7y tr\u01b0\u1edbc ng\u00e0y kh\u1edfi h\u00e0nh tr\u00ean 7 ng\u00e0y:<\/strong> Ho\u00e0n ti\u1ec1n 100% (tr\u1eeb ph\u00ed giao d\u1ecbch\/x\u1eed l\u00fd n\u1ebfu c\u00f3).<\/li>
            • H\u1ee7y t\u1eeb 3 \u0111\u1ebfn 7 ng\u00e0y tr\u01b0\u1edbc ng\u00e0y kh\u1edfi h\u00e0nh:<\/strong> Ho\u00e0n ti\u1ec1n 50% tr\u00ean t\u1ed5ng gi\u00e1 tr\u1ecb \u0111\u01a1n \u0111\u1eb7t tour.<\/li>
            • H\u1ee7y d\u01b0\u1edbi 3 ng\u00e0y (72 gi\u1edd) tr\u01b0\u1edbc ng\u00e0y kh\u1edfi h\u00e0nh ho\u1eb7c Kh\u00f4ng \u0111\u1ebfn (No-Show):<\/strong> Ho\u00e0n ti\u1ec1n 0% (Kh\u00f4ng ho\u00e0n h\u1ee7y).<\/li><\/ul>

              3. Quy tr\u00ecnh ho\u00e0n ti\u1ec1n<\/strong> C\u00e1c kho\u1ea3n ho\u00e0n ti\u1ec1n \u0111\u01b0\u1ee3c ch\u1ea5p thu\u1eadn s\u1ebd \u0111\u01b0\u1ee3c tr\u1ea3 v\u1ec1 \u0111\u00fang ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n ban \u0111\u1ea7u trong v\u00f2ng 7 \u0111\u1ebfn 14 ng\u00e0y l\u00e0m vi\u1ec7c, t\u00f9y thu\u1ed9c v\u00e0o th\u1eddi gian x\u1eed l\u00fd c\u1ee7a ng\u00e2n h\u00e0ng ho\u1eb7c \u0111\u01a1n v\u1ecb ph\u00e1t h\u00e0nh th\u1ebb c\u1ee7a qu\u00fd kh\u00e1ch.<\/p>

              6. H\u00ccNH TH\u1ee8C H\u1ed6 TR\u1ee2 TR\u1ef0C TUY\u1ebeN<\/h6>

              Ch\u00fang t\u00f4i cung c\u1ea5p d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 th\u1eddi gian th\u1ef1c cho c\u00e1c y\u00eau c\u1ea7u \u0111\u1eb7t tour tr\u1ef1c tuy\u1ebfn, t\u00f9y ch\u1ec9nh l\u1ecbch tr\u00ecnh v\u00e0 tr\u1ee3 gi\u00fap kh\u1ea9n c\u1ea5p trong chuy\u1ebfn \u0111i:<\/p>

              • Tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp tr\u00ean Website:<\/strong> T\u00edch h\u1ee3p tr\u1ef1c ti\u1ebfp t\u1ea1i beyourfeet.com.<\/li>
              • \u1ee8ng d\u1ee5ng nh\u1eafn tin nhanh:<\/strong> WhatsApp \/ Zalo \/ Telegram qua s\u1ed1 (+84) 943 354 318.<\/li>
              • H\u1ed7 tr\u1ee3 qua Email:<\/strong> beyourfeet.manager@gmail.com (Ph\u1ea3n h\u1ed3i trong v\u00f2ng 12 gi\u1edd).<\/li>
              • Hotline h\u1ed7 tr\u1ee3 kh\u1ea9n c\u1ea5p 24\/7:<\/strong> (+84) 943 354 318.<\/li><\/ul>
                \u00a0<\/h5>
                \u00a0<\/h5>
                \u00a0<\/h5>
                ENGLISH VERSION<\/h5>
                \u00a0<\/div>
                1. COMPLAINT HANDLING & DISPUTE RESOLUTION POLICY<\/h6>

                1. General Principles<\/strong> BE YOUR FEET TRAVEL CO., LTD. strives to deliver high-quality travel experiences. We take all customer feedback, inquiries, and complaints seriously, committing to resolving issues promptly, fairly, and transparently.<\/p>

                2. Channels to Submit Complaints<\/strong> If you encounter any issues during your booking process or tour execution, please reach out to us through our designated support channels:<\/p>

                • Operating Entity:<\/strong> BE YOUR FEET TRAVEL CO., LTD.<\/li>
                • Head Office:<\/strong> 16 Ngo Si Lien, Hoi An Tay Ward, Da Nang City, Vietnam<\/li>
                • Email:<\/strong> beyourfeet.manager@gmail.com<\/li>
                • Hotline \/ WhatsApp \/ Zalo:<\/strong> (+84) 943 354 318<\/li>
                • Business Hours:<\/strong> Monday to Sunday, 08:00 AM \u2013 08:00 PM (GMT+7)<\/li><\/ul>

                  3. Dispute Resolution Process<\/strong><\/p>

                  • Step 1 (Reception):<\/strong> Customer sends feedback\/complaint via email or hotline. Our customer support team acknowledges receipt within 24 hours.<\/li>
                  • Step 2 (Investigation):<\/strong> Our operations team verifies the reported issue with local guides, service suppliers, or technical logs within 1 to 3 business days.<\/li>
                  • Step 3 (Resolution Proposal):<\/strong> We propose an appropriate resolution (such as a compensation offer, service replacement, partial\/full refund, or explanation) via written email.<\/li>
                  • Step 4 (Settlement & Mediation):<\/strong> If an agreement cannot be reached through mutual negotiation, the dispute may be referred to competent arbitration authorities or the legal courts of Vietnam in accordance with Vietnamese law.<\/li><\/ul>
                    2. PRICING POLICY<\/h6>

                    1. Price Quotation & Inclusions<\/strong> All tour prices on beyourfeet.com are displayed in USD or VND (inclusive of applicable taxes and service fees unless otherwise specified).<\/p>

                    Each tour page clearly itemizes Inclusions (e.g., entrance fees, meals, local guide, transportation) and Exclusions (e.g., personal expenses, tips\/gratuities, travel insurance, accommodation unless specified).<\/p>

                    2. Price Modifications & Surcharges<\/strong> Prices are subject to availability and may fluctuate based on peak travel seasons, national holidays (e.g., Lunar New Year, National Day), or exchange rate fluctuations prior to booking confirmation.<\/p>

                    Once a booking is fully paid and confirmed, the price is guaranteed and will not change.<\/p>

                    Peak-season surcharges or child rate discounts (based on age or height criteria) will be explicitly displayed during the checkout process before payment.<\/p>

                    3. PAYMENT POLICY<\/h6>

                    1. Accepted Payment Methods<\/strong> We support secure online payment options for international and local travelers on beyourfeet.com:<\/p>

                    • International Credit\/Debit Cards (Visa, MasterCard, American Express, JCB).<\/li>
                    • Bank Transfers \/ Domestic Debit Cards (processed via secure Vietnamese payment gateways like OnePay\/VNPAY).<\/li><\/ul>

                      2. Payment Requirements<\/strong><\/p>

                      • Full Payment:<\/strong> Required at the time of booking to secure instant confirmation for standard day tours and short packages.<\/li>
                      • Deposit Option:<\/strong> For custom or multi-day tours, a deposit of 30%\u201350% may be accepted, with the remaining balance due prior to the commencement date as specified in your booking confirmation.<\/li><\/ul>

                        3. Payment Security<\/strong> All online credit card transactions are processed using 256-bit SSL encryption provided by certified international payment partners. BE YOUR FEET TRAVEL CO., LTD. does not store your full card details or CVV numbers on our servers.<\/p>

                        4. SERVICE TERMS, CONDITIONS & LIMITATIONS<\/h6>

                        1. Geographical Scope<\/strong> Our tours operate primarily across key travel destinations in Vietnam (e.g., Da Nang, Hoi An, Hue, Ha Noi, Ha Long Bay, Ho Chi Minh City).<\/p>

                        2. Participant Requirements & Restrictions<\/strong><\/p>

                        • Passport & Visa:<\/strong> Travelers are solely responsible for ensuring they possess a valid passport (valid for at least 6 months beyond the departure date) and appropriate visas for entering Vietnam.<\/li>
                        • Health & Fitness:<\/strong> Certain physical tours (e.g., trekking, caving, water sports) require a reasonable level of fitness. Travelers with pre-existing medical conditions, mobility restrictions, or severe allergies must inform us before booking.<\/li>
                        • Child Policy:<\/strong> Children under 18 must be accompanied by an adult parent or guardian.<\/li><\/ul>

                          3. Force Majeure & Itinerary Modifications<\/strong> In cases of force majeure (e.g., severe weather conditions, natural disasters, government restrictions, epidemics, or flight cancellations), we reserve the right to alter itineraries or cancel tours for safety reasons.<\/p>

                          In such cases, we will make reasonable efforts to offer alternative tour dates, alternative itineraries of equal value, or appropriate refunds.<\/p>

                          5. SERVICE PROVISION, CANCELLATION & REFUND POLICY<\/h6>

                          1. Service Delivery Method<\/strong> Upon successful payment, an automated booking confirmation and E-Voucher containing tour details, pickup instructions, and guide contact information will be dispatched immediately to your registered email address.<\/p>

                          You are required to present the electronic voucher (on smartphone) or printed copy to your tour guide at the designated pickup time\/location.<\/p>

                          2. Customer Cancellation & Refund Schedule<\/strong> Cancellation requests must be submitted in writing via email to beyourfeet.manager@gmail.com. The following policy applies unless specific tour pages state otherwise:<\/p>

                          • More than 7 days prior to departure:<\/strong> 100% refund (minus transaction\/processing fees, if applicable).<\/li>
                          • 3 to 7 days prior to departure:<\/strong> 50% refund of the total booking value.<\/li>
                          • Less than 3 days (72 hours) prior to departure or No-Show:<\/strong> 0% refund (Non-refundable).<\/li><\/ul>

                            3. Refund Processing<\/strong> Approved refunds will be processed back to the original payment method used during booking within 7 to 14 business days, depending on your bank or credit card issuer\u2019s processing timelines.<\/p>

                            6. ONLINE SUPPORT CHANNELS<\/h6>

                            We provide real-time assistance for online booking inquiries, itinerary customizations, and tour emergency assistance:<\/p>

                            • Website Live Chat:<\/strong> Integrated directly on beyourfeet.com.<\/li>
                            • Instant Messaging Apps:<\/strong> WhatsApp \/ Zalo \/ Telegram via (+84) 943 354 318.<\/li>
                            • Email Support:<\/strong> beyourfeet.manager@gmail.com (Response within 12 hours).<\/li>
                            • 24\/7 Tour Emergency Hotline:<\/strong> (+84) 943 354 318.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                              \u0110i\u1ec1u kho\u1ea3n & Ch\u00ednh s\u00e1ch\/ Terms & Conditions B\u1ea2N TI\u1ebeNG VI\u1ec6T (ENGLISH BELOW) \u00a0 1. PH\u01af\u01a0NG TH\u1ee8C TI\u1ebeP NH\u1eacN V\u00c0 GI\u1ea2I QUY\u1ebeT PH\u1ea2N \u00c1NH, Y\u00caU C\u1ea6U, KHI\u1ebeU N\u1ea0I 1. Nguy\u00ean t\u1eafc chung C\u00d4NG TY TNHH BE YOUR FEET TRAVEL lu\u00f4n n\u1ed7 l\u1ef1c mang \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m du l\u1ecbch ch\u1ea5t l\u01b0\u1ee3ng cao. Ch\u00fang t\u00f4i nghi\u00eam […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-9208","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/beyourfeet.com\/api\/wp\/v2\/pages\/9208","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beyourfeet.com\/api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/beyourfeet.com\/api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/beyourfeet.com\/api\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/beyourfeet.com\/api\/wp\/v2\/comments?post=9208"}],"version-history":[{"count":0,"href":"https:\/\/beyourfeet.com\/api\/wp\/v2\/pages\/9208\/revisions"}],"wp:attachment":[{"href":"https:\/\/beyourfeet.com\/api\/wp\/v2\/media?parent=9208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}