Hoi An Ancient town

We hand-pick our team based on four key pillars: professional licensing, deep local roots, fluency, and a hospitable personality. By selecting only certified experts who call this region home, we ensure every journey is safe, authentic, and feels like exploring with a local friend.

Our tours are designed to be family-friendly and accessible to travelers of all ages, from young children to seniors. We pride ourselves on creating a relaxed pace that can be adjusted to suit your family's needs.
​For specific activities—such as certain boat rides or longer trekking routes—we recommend checking with us in advance so we can ensure the itinerary is perfectly tailored for the comfort and safety of everyone in your group.

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Tipping is not mandatory in Vietnam, but it is a widely accepted way to show appreciation for great service.
​If you feel your guide went above and beyond to make your trip special, a tip is a wonderful gesture of thanks. While the amount is entirely at your discretion, most travelers find that a small gratuity is a meaningful way to acknowledge the hard work and local expertise shared during the tour.

Your safety and comfort are our absolute priorities. If at any point you feel uneasy or unsafe, please follow these steps:
​Speak Up Immediately: Inform your guide right away. They are trained to handle logistics and can adjust the itinerary, pace, or environment to make you feel more secure.
​Contact Management: If you prefer not to speak with the guide, you can contact us directly via our hotline or the messaging platform used for your booking. We are available to intervene and assist in real-time.
​Driver Assistance: If you are in a vehicle, our professional drivers are also there to ensure a safe environment and can assist with any immediate transport needs.
​We take all concerns seriously and will take immediate action to resolve the situation and ensure the remainder of your journey is comfortable.

Our cancellation policy depends on how you booked your journey:
​Bookings via Third-Party Platforms: For tours booked through platforms like Viator or ToursByLocals, the cancellation and refund terms are managed entirely by those providers. Please refer to your booking confirmation or the platform’s website for their specific timelines and procedures.
​Direct Bookings: For bookings made directly with us, we strive to be as flexible as possible. However, please note that refunds are generally not available for last-minute cancellations made only a few hours before the scheduled start time.
​Cancellations by Be Your Feet Travel: In the rare event that we must cancel a tour due to safety concerns or unforeseen circumstances, you will have the choice between a full refund or rescheduling for a future date.
​We recommend contacting us as early as possible if your plans change so we can assist you with the best available options.

Yes, you can certainly request a date change for your tour. Our ability to accommodate this depends on how you booked and when the request is made:
​Direct Bookings: If you booked with us directly, please contact us as soon as possible. We will do our best to reschedule your tour based on guide and vehicle availability.
​Third-Party Platforms: If you booked through a site like Viator or ToursByLocals, date changes are subject to the platform’s specific policies. You can usually manage these requests directly through their website or app.
​Availability: To ensure we have your preferred guide and driver ready, we recommend requesting changes at least 24 to 48 hours in advance.
​While we always try to be flexible, please keep in mind that changes requested very close to the tour time may be more difficult to fulfill during peak travel seasons.